Refund policy

Made-to-Order Items (No Refunds)

All items are custom made to order, therefore:

• We do not accept returns or offer refunds for change of mind
• Please ensure all order details (size, colour, personalisation, etc.) are correct before purchasing

  
  

 

• Faulty or Damaged Items

  If your item arrives faulty, damaged, you are entitled to:

  • A full refund OR
  • A replacement item

  To be eligible:

  • You must contact us within 7 days of receiving your order
  • The item must be unused and in its original condition
  • Proof of the issue (e.g., photos) must be provided

Returns for Faulty Items

If your return is approved:

• The item must be returned before a refund or replacement is issued
• We will provide instructions for returning the item
• Return shipping costs will be covered by us if the item is confirmed faulty

  Refund Process

  Once we receive and inspect the returned item:

  • Your refund will be processed to your original payment method
  • Please allow [3-4 business days] for the refund to appear

    
    

    If you experience any issues with your order, please contact us:

    • Email: [narrowmoto@gmail.com]

      Important Note (UK Compliance)

      This policy is designed to comply with UK consumer law. Your rights under the Consumer Rights Act 2015 are not affected. Faulty or misdescribed goods must always be remedied.