Returns & Refunds Policy
 
At Narrowmoto.com, many of our products are made to order specifically for you. We therefore ask that you carefully check your product selection, size, colour and delivery details before placing your order.
Print-on-Demand & Made-to-Order Products
Our print-on-demand products are produced specifically following each order and are therefore made to order.
Because these products are produced specifically for your order, we do not normally accept returns or offer refunds simply because you have changed your mind or ordered the wrong size or colour, except where applicable under your statutory consumer rights.
If your print-on-demand product arrives faulty, damaged or incorrectly produced, please contact us as soon as possible with details of the problem and photographs where appropriate.
Where a product is confirmed to be faulty or incorrect, we will offer an appropriate remedy, which may include a replacement or refund in accordance with your legal rights.
Other Products
For products that are not made to order or personalised, we offer a 14-day return period.
If you wish to return an eligible product, please contact us within 14 days of receiving your order. The item should be returned in its original condition and, where reasonably possible, in its original packaging.
Unless the item is faulty, damaged or incorrect, the cost of returning the item will normally be the responsibility of the customer.
Once we receive and inspect the returned item, we will process any refund due.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged in transit or different from what you ordered, please contact us as soon as possible.
Please provide:

• Your order number

• A description of the problem

• Photographs showing the fault or damage, where applicable

We will assess the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.
Items That Cannot Be Returned
We cannot accept returns where an item has been damaged, altered or excessively used after delivery, unless the problem relates to a fault that was already present.
This policy does not affect your statutory rights under UK consumer law.
Contact Us
If you have a question about returning an item or believe you have received a faulty or incorrect product, please contact us through Narrowmoto.com with your order number and details of the issue.
We will always aim to resolve return and refund issues fairly and as quickly as possible.
Narrowmoto.com
Narrow Boat & Motorcycle Clothing and Accessories